Refund policy
All sales of our products are final. However, we do accept returns for unopened products under specific conditions. Please review the following guidelines carefully:
Non-Returnable Items:
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Opened products or products with torn or broken seals.
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Items not purchased directly from www.myceliumfeeds.com.
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Products without an order number or packing slip.
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Sale items, as they are final sale.
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Gift cards, which are non-refundable and cannot be canceled.
Returning Unopened Products
To return an unopened product, follow these steps:
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Submit a return request within 30 days of delivery by contacting our Customer Service team.
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Ship the unopened product(s) within 14 days of receiving return authorization.
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Include a receipt or proof of purchase with your name, address, and order number.
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Ensure the product is in its original, unopened condition. Damaged or opened items will not be eligible for a refund.
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If the return is initiated after 30 days or we do not receive the product within 30 days, a refund will not be issued.
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To start the process, email Customer Support at info@myceliumfeeds.com.
Refunds
Refunds are issued in the form of the original payment method, minus the original shipping fee. To be eligible for a refund, all products must be returned in their original packaging, unused, and undamaged. If a returned item arrives at our warehouse in a damaged condition, we will not be able to process a refund.
During the holiday season, please allow up to 7-14 business days for refunds to be processed after we receive the returned item at our facility. We appreciate your patience and understanding during this time.
If you have any questions about your refund or the status of your return, please reach out to our Customer Support team at hello@myceliumfeeds.com.